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Frequently Asked Questions

Lee’s Hardwood Floor FAQ’s

Have a question about your flooring purchases? Browse the questions below! If you don’t see an answer to your question, we invite you to contact us and someone from our team will be happy to help! Also be on the look-out for our upcoming blog for the latest news on design tips, products and more!

General Questions

What type flooring products does Lee's Hardwoods offer?

Lee’s Hardwood Flooring specializes in unfinished and prefinished wood flooring. Our sister store, Designer Flooring, offers a comprehensive selection of flooring products, including ceramic and porcelain tile, natural stone, carpet and area rugs, solid and engineered hardwood, decorative hardwood borders, laminate, cork, bamboo, luxury vinyl tiles and sheet vinyl.

Do you have a showroom?

Yes, please visit our 6,000 square-foot showroom displaying the widest variety of flooring options in the Triangle.

What are the benefits of using your company?

We offer a wide variety of products that cannot be found at larger retailers, our customer service is outstanding, and our floors look amazing.

Do you offer name-brand flooring products?

Yes.

How quickly can installation begin?

Once the material for the job is shipped, we will call and schedule your installation.

Can I schedule a free in home estimate?

Yes…Absolutely!  Call us at (919) 870-6176 to schedule your free in-home consultation and estimate.

What if I have to re-schedule my sales appointment?

Please call the showroom and we will re-schedule.  We can be reached at (919) 870-6176.

What types of payment do you accept?

Cash, Check, MasterCard, Visa, American Express & Discover.

Do you offer financing?

Not at this time.

What type of warranties do you offer?

Our labor is warranted for one year from the date of completion.  Manufacturer’s warranties vary.

Service & Installation

When will my installer arrive at my home?

We will call the day before installation and let you know when the installer will arrive at your home. Most installations start in the morning.

Do you move furniture?

We will move furniture for an additional charge for all product types except for sand-and-finish hardwoods.  Because the process of sanding/sealing/staining/finishing hardwoods requires all areas of hardwood to be free of furniture, it is the homeowner’s responsibility to have furniture and personal belongings relocated.

Can laminate flooring be installed in all of the rooms in my home?

Laminate floors can be installed in any room in the house, including bathrooms.  Proper installation procedures are required and can vary depending upon rooms.

Can laminate flooring be installed over my existing floor?

A feature of a floating floor is the ability to install over some existing flooring materials.  When we measure for your floors we can determine if this is an appropriate technique.

Can my hardwood floor be refinished?

Solid hardwood floors, both pre-finished and site-finished, can be refinished. Some engineered hardwoods can also be refinished but require inspection to determine this.  Laminate floors cannot be refinished.

Do you dispose of old product?

We will dispose of old flooring materials for an additional fee.  Exceptions are vinyl materials that may contain asbestos in the vinyl or the adhesives.

Products & Selection

What brands of flooring do you offer?

Hardwood: Armstrong, Bruce, BR-111, Virginia Vintage, Appalachian, Somerset, Clear Lake Living, Mirage, LM Flooring, Ua Flooring, Forest Accents, Wood Flooring International, Mullican, Shaw, Harris Wood, Timber Hill.

 

Laminate: Faus, Kraus, Kronotex, Armstrong  (available through Designer Flooring).

 

Ceramic/Stone: American Olean, Topcu, A&A Global, Daltile, Crossville, Megatrade, Marazzi, Ilva, Eco Ceramica, Serenissima, Stonepeak, Supergres, Sonoma, Mannington. (available through Designer Flooring).

 

Carpet: Shaw, Tuftex, Dixie Home, Kraus, Mohawk, Beaulieu, Hollytex, Masland. (available through Designer Flooring).

 

Specialty Products: Globus Cork, Qu-cork, Terragren Bamboo, Jian and Ling Bamboo, Bona-Kemi floor cleaning products. (available through Designer Flooring).

Care & Maintenance

What do I do if I have an issue or concern regarding my product after it has been installed?

Please call the showroom, and we will address any concerns or issues that arise.  Call us at (919)870-6176.

How do I clean my new hardwood floors?

We recommend the Bona hardwood floor cleaning product line; and we carry these products in the store.  Do not use products containing citrus oil or furniture cleaners like Murphy’s Oil Soap on your new hardwood floors.  Do not use steam cleaning systems.

Need Your Hardwood Floors Refinished?

For a FREE estimate contact Lee's Hardwood Flooring Sanding & Refinishing Experts Today! If you would like immediate assistance give us a call at (919) 870-6176.